FAQ

Frequently Asked Questions

Where can I buy Glowelle products?

Our products are available exclusively through our online store: www.glowelle.me

Are Glowelle products safe to use?

Our products are made using TKB materials and are formulated with your beauty and comfort in mind. Our ingredients are sourced from trusted suppliers.

Our products are suitable for different skin types. However, we recommend checking the product ingredients and performing a patch test before use, especially if you have sensitive skin.

Are Glowelle products FDA approved?

Our products are made using materials sourced from TKB, a supplier that provides ingredients intended for cosmetic use. Please note that FDA registration, compliance, or ingredient approval does not automatically mean that a finished cosmetic product is FDA-approved.

For specific ingredient or safety information, please contact us.

Are there any new products coming to Glowelle?

Yes! We’re always working on new products and exciting launches to bring you more of what you love.

How do I place an order?

Step 1: Visit our online store and choose the product you want to purchase.

Step 2: Select your preferred shade and quantity, then click “Add to Cart.”

Step 3: Go to your cart and proceed to checkout.

Step 4: Fill in your information, including your name, phone number, and shipping address.

Step 5: Review your order details and complete your order.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible.

Once your order has been shipped, cancellation may no longer be possible.

I did not receive an order confirmation.

If you have placed an order and haven’t received a confirmation message, please contact us through our official social media accounts or customer support.

How long does shipping take?

Orders are delivered within 2–4 business days inside Egypt.

Delivery times may vary depending on your location and the courier.

Do you offer free shipping?

Yes! We offer free shipping on orders over EGP 1,000.

Shipping fees for orders below EGP 1,000 will be calculated at checkout or communicated during order confirmation.

Do you ship internationally?

Currently, we ship within Egypt only.

Do you accept returns?

Due to hygiene and sanitary reasons, we do not accept returns unless the order contains an error on our part.

If you receive the wrong product, shade, or an item with an issue caused by us, please contact us as soon as possible so we can assist you.

What if I receive the wrong product or there is an issue with my order?

We’re here to help!

If you receive an incorrect item or an issue occurs due to an error on our part, please contact us with your order details and clear photos of the product within the specified time frame.

Our team will review the issue and assist you with the appropriate solution.

I entered the wrong address!

Don’t worry! Please contact us as soon as possible if you entered an incorrect shipping address.

If your order hasn’t been shipped yet, we may be able to update your information.

Once your order has been shipped, changes may no longer be possible.

I have a question about my order.

We’re happy to help!

Please reach out to us through our official Instagram or TikTok account for any questions regarding your order, delivery, or products.