Refund policy

At Glowelle, your health, safety, and satisfaction are our top priorities. Due to the personal nature of cosmetics and hygiene safety standards, our return policy is as follows:

Final Sale Items: All sales are final. For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on any cosmetics or opened products once delivered. Damaged or Defective Items: If you receive a product that is damaged, defective, or incorrect, we sincerely apologize and will gladly replace it for you! Please contact us within 24–48 hours of delivery. You will be required to provide your order number alongside a clear photo or video showing the damage or defect, along with the original packaging. Once verified, we will send you a free replacement or process a store credit/refund for the affected item.